TERMS & CONDITIONS

TERMS AND CONDITIONS
The general terms of sale are provided for the purpose of enabling buyers to place an order. By placing an order the buyer acknowledges his/ her complete acceptance, without exception, of the general sales conditions. 

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CORONAVIRUS
Please do not attend or book The Container if you are suffering from Coronavirus or have any flu-like symptoms.

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1 – PRICES 
1.1- The prices that are listed by The Container include a 60-minute experience and are shown in pounds Stirling including all taxes. 

1.2- All other services that are not included in the initial reservation will be billed in addition. 

1.3- The Container reserves the right to modify its prices at any time. Services will be billed according to the rates in effect at the moment the order is placed. 

1.4- At least one admission fee is required when booking, this will act as a deposit, and the rest can be paid in full on the night of your experience.

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2 – RESERVATIONS
2.1- Availability 
All reservations are processed in real-time and are subject to availability. The sale will not be considered final until receipt of a confirmation email from The Container. The buyer’s bank account will immediately be debited for the amount of services booked. 

2.2- Exchange / Cancelations 

In the event of cancelation, Entry fees will be transferred to the next qualifying experience or a full refund can be issued. No rearrangement or refund if no notice of 24 hours is given.

2.3- Confidentiality 
By purchasing buyer certifies that The Container, components, and experience are to be regarded as confidential. Any full or partial disclosure or publication to any third party violates The Container's business interests. 

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3 – METHODS OF PAYMENT 
Escape will accept payment by credit/debit card and cash. 

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4 – SECURITY OF PAYMENT AND PERSONAL DATA
4.1- Security of payment 
The Container has entrusted its payment system to a specialist in online payment security. We do not keep any customer credit card information on our database. 

4.2- Personal data 
By booking through The Container, you consent to the use of those items of your personal data which are necessary to ensure the proper processing of orders. The Container undertakes to only use this database for information purposes and commercial offers for The Container, and not to divulge these data to third parties except upon request by a judicial authority or other administrative authority empowered by law to request the communication of this information. All data is handled with the greatest degree of care and discretion. 

4.3- Only person(s) 18 years of age or older are permitted to book The Container.

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5 – ELECTRONIC BOOKING
5.1- The buyer will receive by email a booking confirmation that includes, the exact date, and time of this reservation, and what to do on your arrival at The Container. 

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6 – INTERNAL REGULATIONS FOR THE EXPERIENCE AT THE CONTAINER

6.1- You have expressly agreed to participate in The Container experience at your sole risk. 

6.2- You shall be solely responsible and accountable for your personal safety and state of health while you participate in The Container. Please contact us prior to booking if you wish to discuss any health concerns. 

6.3- Regretfully we do not have wheelchair access due to the nature of the building, if you have any questions about questions about disability access please contact us prior to booking.

6.4- The Container recommends that teams arrive at least 10 minutes before the start of the experience. 

6.5- The Container will accommodate for lateness where possible however reserves the right to cancel the booking 15 minutes after the booking time slot. 

6.6- Food and Drink may not be taken into The Container. 

6.7- You are recommended to wear suitable footwear and clothing (not your best clothes); no high heels or skirts, no specialist clothing or equipment is required. 

6.89- You shall not enter the site under the influence of alcohol or drugs. The Container reserves the right to refuse your entry to the site. 

6.9- The Container reserves the right to charge the guests for any damage that is intentional or caused by misuse of items. 

6.101- The Container does its utmost to offer you an experience that lives up to your expectations. However, the order, arrangement, and casting of the experience remain at the discretion of The Container and no complaints will be accepted in the case of a modification to the game. 

6.11- It is strictly prohibited to take pictures, film, or record all or part of the experience. Do not share any of the processes that are involved in the experience. 

6.12- The Container declines all responsibility for any damages relating to objects belonging to customers. Please leave valuables in your vehicle. All items left in your vehicle are done so at your own risk. 

6.13- Cameras are used during the experience. By participating in The Container you consent to the use of cameras in the experience. The footage taken may be used in video or image format on our social media platforms and our website. If you wish to not have your images shared this way please state on the night of your experience.

6.14- The Container does not tolerate any kind of harassment towards its employees and reserves the right to remove you from the premises without compensation. 

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SAFEWORD

You will be provided with a safeword on the night, of your experience. To say the safeword will get you removed from The Container as quickly as possible. You may not re-enter once you have used the safeword, and no refunds are given.

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WAIVER

All participants are asked to sign a waiver before they enter The Container, this waiver can be read here.